Terms of Use

These Terms and Conditions set out the rules that apply when you use the services we provide on Newspins. They explain the relationship between us and our users, the responsibilities we expect from account holders, and general rules on deposits, withdrawals and promotions. By registering an account and using our site you agree to follow these terms and any rules published in your account or on our site.

Account responsibilities

Account holders must provide accurate personal information and keep it up to date. We may require identity and address verification before you can use certain services or withdraw funds. You are responsible for keeping your password and account details secure and for any activity that occurs under your account. If you suspect unauthorised access you must notify us immediately.

Eligibility requirements

Access to our services is limited to those who meet legal and operational eligibility criteria. You must be at least 18 years old and be resident in a jurisdiction where our services are permitted. We restrict access from certain countries and may refuse or suspend accounts where eligibility cannot be verified. Only one account per person is permitted unless otherwise authorised by us.

Acceptable platform use

Users must not use the platform for fraudulent activity, money laundering or to circumvent any limits or controls. Abuse of bonuses, collusion, use of unauthorised software or bots, and sharing account credentials are prohibited. We may suspend, restrict or close accounts where we suspect misuse or behaviour that harms other users or the integrity of the platform.

General bonus and promotion rules

Promotional offers are subject to specific terms which will be published with each promotion. Unless stated otherwise, offers are non-transferable and available to eligible players only. Wagering requirements, maximum conversion caps, time limits and game restrictions may apply. Failure to comply with promotion rules may result in forfeiture of bonus funds and winnings.

Deposits and withdrawals

We accept the payment methods displayed in your account. Minimum deposit and withdrawal amounts are set out in the payments area and may vary by method. Deposits are usually credited instantly but may be delayed pending verification. Withdrawals are subject to checks to verify identity and source of funds and may be held while these checks are completed. We may require documentation such as ID, proof of address or proof of payment method.

Payment names and limits

Payments must be made from accounts or cards in the same name as your New Spins account. We may apply limits to deposits and withdrawals and we publish tools to help you set personal limits. Where fees apply these will be shown before you confirm a transaction.

Dispute resolution

If you have a complaint you should contact our support team via the channels in your account. We aim to resolve disputes promptly and fairly. If an issue is not resolved to your satisfaction we will explain further escalation options and any independent dispute resolution schemes that may be available.

Updates to terms and conditions

We may update these terms to reflect changes in law, our services or operational requirements. Material changes will be notified to account holders by email or account message where required. Continued use of the service after such notification constitutes acceptance of the updated terms. If you do not accept changes you should stop using the service and close your account.