Privacy and Data Policy
At Newspins we take your privacy seriously. This page explains what personal and technical information we collect, how we use and protect it, and the choices available to you. We aim to be clear about data relating to account activity, payments and site use so you can make informed decisions when playing or registering with New Spins.
Types of data we collect
We collect several categories of information to operate our service and meet regulatory, security and transactional needs.
Personal data
Personal information includes name, date of birth, email address, telephone number and home address. We also collect identity documents and verification data where required to confirm age and identity.
Technical data
Technical data includes IP address, browser and device type, operating system, crash reports and other diagnostics. This helps us maintain and secure the site and provide a consistent mobile and desktop experience.
Transactional and activity data
Transactional data covers deposits, withdrawals and payment method details. Activity data covers game play, bets, wins, losses, session lengths and interaction with promotions. We record this information to process payments, prevent fraud and monitor responsible-gambling activity.
How we use your information
We use data to provide and improve our services, process payments, verify identity, detect and prevent fraud, comply with legal obligations and support customer service. We may also use aggregated, anonymised data for analysis and site improvements.
Data protection and security
We hold your information on secure systems and use appropriate technical and organisational measures to protect it from unauthorised access, loss or misuse. Access to personal data is restricted to staff and third-party providers who need it to perform their duties. We never publish sensitive details publicly.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, provide secure login, measure performance and deliver basic personalisation. Cookies may be session-based or persistent. You can manage cookie settings through your browser, but some features of the site may not work correctly if cookies are disabled.
User rights
Under applicable law you have rights in relation to your personal information, including the right to access, correct, request restriction of processing or request deletion. You may also object to certain processing and request a copy of your data in a portable format where applicable.
Access, correction and deletion
To access, correct or request deletion of your personal data, please contact our privacy team. We will verify your identity before fulfilling requests. Retention of some information may be required for legal, tax or regulatory reasons, in which case we will inform you.
Information sharing and third parties
We may share personal data with payment processors, identity verification providers, fraud prevention services and other trusted third parties who support our operations. All third parties are contractually bound to protect your data and only use it for the purposes we specify.
Privacy policy updates
We may update this policy from time to time. Material changes will be communicated on the site or by email where appropriate. For privacy queries or to exercise your rights, contact us at [email protected].