Responsible Gambling at Newspins Casino

At Newspins we take responsible gambling seriously. We want every player to enjoy controlled, safe play and to be confident that their account tools and support options are easy to find and use. This page explains the principles we follow and the practical measures available to help you stay in control at New Spins.

Player protection principles

We operate on the basis that player safety comes first. We aim to prevent harm by promoting informed play, offering control tools at account level and reacting quickly when someone shows signs of difficulty. Our approach is practical, non-judgemental and focused on early intervention.

Activity-control tools

What’s available

We provide a range of self-service controls so you can manage how you play. These include deposit limits, loss limits, session time reminders, cool-off periods and full self-exclusion. Tools can be adjusted in your account area and take effect immediately or after a brief processing period depending on the option chosen.

Deposit limits

Players can set daily, weekly or monthly deposit limits to control how much money is added to their account. Limits are applied at account level and can be lowered instantly. Requests to raise limits may require a waiting period and verification to ensure safe play.

Loss limits

Loss limits let you cap net losses over a chosen period. Setting a loss limit helps keep activity within your budget and prevents chasing losses. You can review and adjust limits from the Responsible Gambling section of your account.

Time limits and session controls

Use session reminders to get notified after a set amount of time online. We also offer short breaks (cool-offs) from 24 hours up to several weeks for those who want a temporary pause. These options are designed to reduce impulsive play and give space to reassess activity.

Self-exclusion

If you need a longer break, self-exclusion blocks access to your account for a set period and removes marketing contact. Self-exclusion is a serious step and is reversible only after the agreed period has ended. Contact our support team if you need help initiating this process.

Signs of problematic behaviour

Warning signs can include increasing deposits, hiding activity, chasing losses, playing for long periods or gambling outside usual times. If you or someone you know shows these signs, consider using limits, taking a break or seeking help.

Tips for maintaining control

Set realistic budgets, use deposit and loss limits, take regular breaks, avoid gambling when upset or under the influence and keep track of time spent. Share control options with someone you trust if that helps you stick to your plan.

Professional help and support organisations

If you need specialist support, organisations such as GambleAware and the National Gambling Helpline offer confidential advice and treatment options. For immediate assistance, consider speaking to a trained advisor through those services.