Need Help? Contact Us
Need help? Our team is ready to assist with questions, account-related issues, technical concerns or general feedback. Use the contact options below for quick responses on deposits, withdrawals, verification, setting limits and site access. For urgent account problems choose the phone line; for non-urgent matters email our support team. Live chat is available during working hours for fast, step-by-step assistance any time.
| Department | Contact |
|---|---|
| Customer support | [email protected] (account issues, deposits, withdrawals; replies within 24 hours) |
| General enquiries | [email protected] (general enquiries, terms or company info; response within 48 hours) |
| Affiliate enquiries | [email protected] (partner programme and tracking queries; account manager available) |
| Phone | +44 20 7946 5829 (urgent account help, verification support) |
| Working hours | Mon-Fri, 09:00-18:00 (live chat during these hours; email support outside hours) |
Email Support
Email is the preferred way to contact us for detailed enquiries, account issues or when you need to send documents. Please include a clear subject line, your full name and up-to-date contact details to avoid delays. For account-sensitive requests, attach any relevant files. Use [email protected] and allow 24–48 hours for a reply.
Contact Form
NameEmailMessageSend messageResponse Time
Our support team aims to respond promptly. Most enquiries are answered within one business day. Simple account and payment queries are often handled faster, while more complex issues, such as verification or security investigations, may take longer depending on their nature and any third-party input. If a case needs extra time we will keep you updated on progress and next steps.
Feedback
Newspins values your feedback and ideas. Please send suggestions about games, promotions, payments or usability so we can improve. Every comment is reviewed carefully by our team and used to refine features, fix issues and shape future offers. At New Spins we welcome constructive input and will consider your ideas when improving the site and player experience.